FAQ

Our price includes the ex-factory price and shipping cost, but does not include the import tariff at the destination. Tariffs vary by destination, so please check on your own.

We have some products in stock. For items in stock, shipment will be made within 24 hours after payment. For products not in stock that require production, the delivery time is approximately 2–5 days. For large-scale production, please contact our customer service. The delivery time will be based on mutual agreement. Production cycles vary by product, ranging from 5 to 30 days. We will do our utmost to deliver the products to you as quickly as possible. In most cases, we can meet your requirements.

For small quantities, we typically use FedEx, UPS, or DHL by default. For bulk orders, in order to save on shipping costs, we will discuss and agree on the most suitable shipping method together.

 

WarrantyProduct CategoriesWarranty DetailsNo WarrantyGenuine Parts/Genuine Second Hand PartsGenuine Refurbished Parts/Wiring HarnessBlower Motor/Throttle Cable/Oil Level GaugeLamp/Glow Plug/Fuse Block/CapEngine Assembly/Engine PartsHydrualic Parts/Swing Motor/Travel Motor/Consumable parts (such as oil seals, filters, etc.)

After the 30-day refund period, there is no warranty provided.

1 Year

Exclude the above Parts without Warranty

We provide a one-year warranty divided into two stages:

1. Within the first six months, we offer free warranty for quality issues not caused by human factors. However, after-sales problems caused by human factors will incur a fee for warranty service.

2. After the initial six months, customers are responsible for the shipping and handling fees associated with any after-sales services. The exact costs will be communicated by our customer service representatives based on the specific details of each order.

For more detailed warranty policies, please refer to our warranty terms and conditions.

We support Credit Card, PayPal, Bank Deposit payment.

1.Credit Card

2.PayPal

3.Bank Transfer

For bulk B2B customers, we only accept bank wire transfers, with a 30% deposit paid in advance and the remaining 70% paid before shipment.