Topsealkit is committed to providing the parts with exceptional quality and customer satisfaction. We offer a comprehensive warranty coverage for our products, guaranteeing their performance and reliability. If you need any after-sales assistance, please contact us at mike@topsealkit.com. We strive to ensure a smooth and satisfactory after-sales experience for our valued customers. Please refer to our detailed Warranty Policy page for more information on specific terms and conditions.
Returns
Returns are accepted only for quality problems. If the part you receive has a quality problem, please contact us within 14 days of delivery with photos or videos of the issue, and we will arrange a free replacement or refund. Returns for non-quality reasons (for example, ordering the wrong part number or no longer needing the item) are not accepted, so please confirm your part number with us before ordering.
Warranty Period
Warranty periods range from 1 to 12 months depending on the part. The warranty for each item is shown on its product page. If no warranty is stated on the product page, a 1-month warranty from the delivery date applies. The warranty covers quality problems not caused by improper installation or use.
Warranty Policy Procedures
Step 1: Please contact us via email/online chat/WhatsApp/social media official platform. Kindly provide the following details: product photos/videos (including packaging photos for returns), details of the issue, VIN (if applicable), error codes, etc. Additionally, please send us the purchase receipt and information regarding the platform from which you made the purchase.
Step 2: Our after-sales customer service team will assess the complaint within the designated after-sales timeframe and determine if any fees are applicable. They will also contact the relevant development or procurement personnel to provide after-sales recommendations, such as sending replacement parts, arranging for return and resend, or directly resending the product.
Step 3: Contact customers to provide after-sales solutions and negotiate solutions;
Step 4: We will arrange for product returning, resending or refund, and then end after-sales service;
Contact Us Information
E-mail: mike@topsealkit.com